School Transport Surveys
Overview
Postal survey of sample of parents/carers who's child(ren) use school transport provision provided by Cumbria County Council. In total 2500 parent/carers will receive a questionnaire.
Why we are consulting
Cumbria County Council provides/funds home to school transport for over 15,000 children and young people across Cumbria. Every 2 years the council's school transport team conduct a survey of parents/carers of children using the service. The purpose of the survey is to gather information about their satisfaction with a range of elements of the service, eg. punctuality, cleanliness and application process.
The survey provides essential information and evidence for performance monitoring, performance management; service development and improvement.
Seperate surveys are conducted with parents/carers with children who use the special needs school transport service.
Related documents
Results
Satisfaction ratings for school transport have held steady over the past two years. Around nine out of ten are satisfied with the current school transport service, which is identical to the previous survey results.
Satisfaction ratings for special educational needs (SEN) school transport have held steady over the past two years. Over nine out of ten are satisfied with the current special needs school transport service.
Survey results are below
Files:
- School Transport Survey Report, 2.6 MB (Microsoft Word Document)
- SEN School Transport Survey (for info only), 430.0 kB (Microsoft Word Document)
- SEN School Transport Report, 483.5 kB (Microsoft Word Document)
- School Transport Survey (for info only), 2.6 MB (Microsoft Word Document)
